Our Use of Cookies

The Citipost website is operated by Citipost Limited, trading as Citipost Mail, which is part of the Citipost group of companies. In this Cookies Policy, references to “Citipost,” “we,” or “us” refer to Citipost Limited t/a Citipost Mail, a company incorporated and registered in England and Wales (Company No. 03451070), with its registered office at 51 Hailey Road, Erith, Kent, DA18 4AA.

At Citipost, we are committed to protecting and respecting your privacy. This Cookies Policy explains how we use cookies and similar technologies on our website, as well as on any related media channels, mobile websites, or applications (collectively referred to as the “Site”).

By using our Site, you consent to this Cookies Policy. If you do not agree with our Privacy and Cookies Policy, please refrain from using the Site. Your continued use of the Site after we post changes to this Policy will indicate your acceptance of those changes.

What Are Cookies?

Cookies are small data files containing a unique identifier that a website’s server sends to your computer, mobile phone, or tablet (collectively referred to as a “device”). These files allow the website to remember information about your browsing activity.

Cookies collect details such as:

  • How you use our Site
  • Information about your device, including IP address, browser type, and general location
  • If you arrived at our Site from another website, the URL of that linking page

Additionally, we may use similar technologies known as “local storage.” Like cookies, local storage helps improve our Site by caching data, tracking activity, and enabling targeted advertising in line with our Privacy and Cookies Policy.

Throughout this policy, “cookies” refers to both cookies and similar technologies.

When you visit our Site, we may use cookies, beacons, tags, and scripts to enhance your experience, personalise content, improve site performance, and track how our offers are used. These tools help us refine our services and ensure accurate tracking of transactions.

Types of Cookies We Use

We use cookies that generally fall into one or more of the following categories:

  1. Strictly Necessary Cookies

These cookies are essential for navigating and using the website’s features. They do not collect personal data for marketing or track your online activity.

  • No consent is required for these cookies.
  • They last for a single session and expire when you leave the website or close your browser.

Examples:

  • Shopping cart functionality
  • Accessing secure areas
  • Retaining entered text to prevent data loss if a page refreshes
  1. Performance Cookies

Performance Cookies gather anonymous data to improve our website’s functionality and performance.

  • Your consent is required for these cookies.
  • You agree to their use by continuing to browse our website.
  • These cookies can be removed from your browser history before their expiry.

Examples:

  • Website analytics
  • Advertising tracking
  • Pay-per-click performance monitoring
  1. Functionality Cookies

These cookies remember your preferences and enhance your browsing experience.

  • Your consent is required for these cookies.
  • You agree to their use by continuing to browse our website.
  • They can be deleted from your browser history before expiration.

Examples:

  • Preventing repeated display of pop-ups
  • Enabling comment submissions
  • Remembering personalised settings such as colours, font sizes, or page backgrounds
  1. Targeted Advertising Cookies

These cookies tailor advertisements to your interests and track ad effectiveness.

  • They store identifiable information.
  • Your consent is required, and we request it via a pop-up, overlay, or splash page.
  • Disabling or deleting these cookies may affect site functionality.

Examples:

  • Tracking browsing habits for targeted advertising
  • Personalising website content based on user activity

We ensure transparency by providing a link to our Cookie Policy on every page of our website. This allows you to manage which cookies you accept.

Third-Party Cookies

We may use third-party tools that set their own cookies, including:

  • Google Analytics – To measure traffic and analyse Site performance (opt-out here)
  • Social Media Platforms – If we include embedded feeds or share buttons

These services manage their cookies under their own privacy policies.

We do not work with third-party ad networks to display advertising on our Site. However, we do partner with third parties to manage advertising on other websites. Our ad partners use cookies, scripts, tags, and web beacons to collect non-personally identifiable data about your online activity. This helps provide targeted advertising based on your interests.

If you do not want this data used for targeted ads, you can opt in or out by following the instructions in the “How to Manage Cookies” section below. Note that opting out does not mean you will stop seeing ads—it just means they may not be tailored to you.

When you click a link to an external website or third-party resource, that site may place a cookie. Citipost does not control these cookies. For more details, check the relevant third-party website’s privacy policy.

Like other aggregated data, non-personally identifiable information collected through cookies may be analyzed and shared with Citipost subsidiaries, affiliates, business partners, service providers, and in marketing materials or public disclosures.

How to Manage Cookies

You can manage your cookie preferences through:

  • A pop-up, overlay, splash page, or header/footer bar when you first visit the Site
  • Your browser settings, where you can block or delete cookies
  • Industry opt-out tools, such as:
    • YourOnlineChoices
    • Network Advertising Initiative
    • Google Ads Settings

For further guidance, visit All About Cookies.

Note: Disabling cookies may limit your ability to access certain parts of the Site or use some features. If you experience issues after deleting cookies, please contact your web browser provider for assistance.

Updates to This Cookie Policy

We may revise this policy from time to time. Any updates will be published here, and where necessary, we will notify you.

Contact Information & Further Resources

For any inquiries, you can reach us through:

  • Email: it@citipost.co.uk
  • Post: Data Protection Enquiries: 51 Hailey Road, Erith DA18 4AA

For more details about cookies, visit: http://www.allaboutcookies.org/

  • All About Cookies

For general information on data protection, refer to:

Information Commissioner’s Office: https://ico.org.uk/