Citipost Mail is dedicated to this quality policy which will ensure that its products and services fully meet the requirements of all customers. Our goal is to achieve customer satisfaction consistently. Commitment to the implementation of supporting managerial and business operational systems is essential to realising that goal. We provide market leading IT solutions to the provision of processing client’s mailings.
Our Client Experience departments are second to none, with specific account managers developing personal working relationships with all clients.
Citipost Mail believes in the concept of clients and suppliers working together in pursuing this policy and continually striving for improvements in service quality.
The quality policy is based on three fundamental principles:
- Ensuring that we fully identify and conform to the needs of our customers following statutory and regulatory requirements.
- Looking at our service provision processes, identifying potential errors and taking necessary action to eliminate them.
- All employees to understand their role to perform effectively and efficiently.
To ensure that the policy is successfully implemented, employees will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.
Objectives needed to ensure that the requirements of this policy are met, and that continual improvements are maintained in line with the policy, can be found in our reception area. Objectives are also communicated to all our employees bi-annually. The objectives are monitored throughout the year and are reviewed at the annual management review.
Training is an integral part of the strategy to achieve the objectives. We will consistently review and improve on our services to ensure tasks are completed in the most cost effective and timely manner for the benefit of all our customers. We shall ensure that all of our employees understand and fully implement our company’s policies and objectives and are able to perform their duties effectively through an ongoing training and development programme.
This policy is implemented through a documented management system designed to comply with the requirements of ISO 9001.