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Our sister company 13ten deal with all parcels, so if you've had a problem with your delivery simply visit their website and they'll sort it.

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Citipost Mail > Our services > Unsorted mail
Unsorted Mail

Our unsorted mail services

At Citipost Mail we create a flexible, personal service that really works for your business. We call it smart mail management. So, if you haven't got the time, capacity or volume to pre-sort your own mail, don't worry. Our unsorted mail services can do it all for you.

At our mail sorting units, we use cutting-edge technology to sort your letters and large letters incredibly quickly and accurately. Whether they're machinable or need manual sorting, we handle the whole process for you. Once your mail's ready, we hand it to Royal Mail for delivery.

It works like this
Your unsorted mail is collected
It's sorted and processed by our team
We pass it to Royal Mail for delivery
Your mail arrives, right on time
CategoryAddress qualityFormatsService levelDestinationMin volume per dayMax weight
UnsortedOCR †Letters3-4 days§UK2000*Letters 100g
MachinableLarge lettersLarge letters
Non Machinable
Min weightMin lengthMax lengthMin heightMax heightMin thicknessMax thickness
Max weightMin lengthMax lengthMin heightMax heightMax thickness

What you need to know

You'll need a Citipost Mail indicia and a valid UK return address on each letter, direct mailer or magazine. If you need us to apply an indicia for you, this is a service we can provide, please contact your account manager for more details on this service.

  • The minimum number of unsorted items we accept varies across our services, so please check with your Citipost Mail account manager.
  • *Smaller volumes may be suitable for collection provided the collection is being made alongside a sorted mailing or another mailing. Please ask your account manager for more information
  • The †OCR unsorted tariff is subject to accreditation and approval.
  • §Working days

Why use Citipost Mail?

Competitive pricing
Our experienced team will find the most competitive UK unsorted mail tariff for your business. That means understanding your brand and your mail sorting requirements, so we can deliver exactly what you need at a great price.
Dedicated account managers
We give each Citipost Mail customer a dedicated account manager. They're on hand to look after every aspect of your mailing services, from booking to delivery, with plenty of expert advice and support.
Proactive approach
We take a proactive approach to our partnership with you, keeping an eye on your tariff to make sure it's still the best value, as well as pursuing and resolving any issues on your behalf.
Flexible collections
We're here to make your life easier, so it's really quick and simple to arrange your mail collections for a time that suits your business.
Consumable management
We'll always endeavour to make sure you've got the consumables you need - such as mail bags and containers - ready for us to collect.
Latest technology
In 2014 we invested in a new, more efficient mail sorting machine, increasing our daily capacity and efficiency.

Need some help?

If you've got any questions about working with us, you'll find lots of answers on our FAQs page. Alternatively, just get in touch and we'll be happy to help.