Can we help you?
  • Are you a client of Citipost Mail and have a parcel query?
  • Are you expecting a parcel and have a tracking query?

Please contact your Citipost Mail Clients Services Manager and they will be happy to help you.

Citipost Mail regrettably are unable to help with parcel queries directly, but our service provider TPC Ltd. will be able to assist you further, simply visit their web link below and contact them directly.

Citipost Mail > Our services > Sorted mail
Sorted Mail

Our sorted mail services for bulk mailings

There's a reason so many businesses trust us to deliver their sorted direct mail. We're the experts in smart, streamlined mail management, working hard to make sure every one of your mailings is straightforward, stress-free and, above all, successful.

To take advantage of our most competitive rates, talk to our team about our direct mail services and pre-sorting your mail using our smart sortation software. Our account managers always adopt a personal, flexible approach to ensure that we go above and beyond to deliver our clients an excellent service, giving you all of the support you need.

It works like this
Your pre-sorted mail is collected
It's processed by our team
We pass it to Royal Mail for delivery*
Your mail arrives, right on time

*Other trusted local hand delivery options may be available in some areas.

Service Machine readable? Formats Delivery service Destination Min volume Max weight
Pre-sorted Manual Letters 2-3 days § UK 4000* Letters 100g
OCR † Large letters Large letters
Mailmark ⌂
Max weight Min length Max length Min height Max height Min thickness Max thickness
100g 100mm 240mm 70mm 165mm 0.25mm 5mm
Max weight Min length Max length Min height Max height Max thickness
750g 100mm 353mm 70mm 250mm 25mm
Min weight Min length Max length Min height Max height Min thickness Max thickness
100g 140mm 240mm 90mm 165mm 0.25mm 5mm

What you need to know

  • For sorted mail delivery, you'll need to sort your bulk mail by format and weight and service in line with the sorted mail files produced by the Citipost Mailsort Software.
  • You'll need a Citipost Mail indicia and a valid UK return address on each letter, direct mailer or magazine.
  • At least 90% of your items need to have a full, accurate address, including postcode.
  • *The minimum number of pre-sorted items we accept varies across our services, so please check with your Citipost Mail account manager.
  • † OCR sorted tariff is subject to accreditation and approval.
  • § Working days
  • ⌂ Mailmark sorted tariff is subject to accreditation and approval.

Why use Citipost Mail?

Competitive pricing
Our experienced team will find the most competitive tariff for your business. That means understanding your brand and your bulk mail requirements, so we can deliver exactly what you need at a great price.
Dedicated account managers
We give each Citipost Mail customer a dedicated account manager. They're on hand to look after every aspect of your bulk mail distribution, from booking to delivery, with plenty of expert advice and support.
Proactive approach
We take a proactive approach to our partnership with you, keeping an eye on your tariff to make sure it's still the best value, as well as pursuing and resolving any issues on your behalf.
Flexible collections
We're here to make your life easier, so it's really quick and simple to arrange your mail collections for a time that suits your business.
Consumable management
We'll always endeavour to make sure you've got the consumables you need - such as mail bags and containers - ready for us to collect.
Proof of Royal Mail Handover reports
For peace of mind, we can provide a report which proves that your mail has been handed to Royal Mail on the correct scheduled day.

Need some help?

If you've got any questions about working with us, you'll find lots of answers on our FAQs page. Alternatively, just get in touch and we'll be happy to help.