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Citipost Mail AI Usage Survey
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We are developing an AI strategy and need to understand how AI is currently being used across Citipost Mail. Please take 5 minutes to complete this survey. Your responses are confidential and will be used to inform our company-wide AI approach.
1. What is your department or team?
(Required)
Sales
Customer Service
Service Delivery
IT
Marketing
HR
Finance
Commerical
Site
Senior Management
Print
Analytics
2. How would you rate your current knowledge of AI?
(Required)
Low
Very Low
Average
High
Very HIgh
3. Which of the following AI applications or tools do you currently use in your work? (Select all that apply)
Chatbots (e.g., for customer queries)
Automated email sorting or spam filters
Predictive analytics or reporting tools
Document or data processing automation
Language translation tools
AI-powered scheduling or calendar tools
Chat GPT
Microsoft Co-pilot
Canva
Trello
Grammarly
Other (please specify)
I do not currently use any AI tools
If you have selected 'other' above, please specify here:
4. Please briefly describe how you use AI in your job, including specific tools and the tasks you use them for.
5. How frequently do you use AI tools in your daily work?
(Required)
Rarely
Never
Sometimes
Often
Always
6. If you are not currently using AI, what has prevented you from doing so?
7. Are there AI applications you think could help in your role that you are not currently using? If so, what are they?
8. What training or support would help you use AI more effectively in your work?