Can we help you?
  • Are you a client of Citipost Mail and have a parcel query?
  • Are you expecting a parcel and have a tracking query?

Please contact your Citipost Mail Clients Services Manager and they will be happy to help you.

Citipost Mail regrettably are unable to help with parcel queries directly, but our service provider TPC Ltd. will be able to assist you further, simply visit their web link below and contact them directly.

Citipost Mail > Our services > Agency agreements & VAT exemptions
Agency agreements

What are Agency Agreements?

If you're a charity, financial or political organisation that can't claim back VAT and also uses an Unsorted or Sorted Mail services, we can help.

Some organisations aren't allowed to claim back VAT on operating costs like bulk postage. If that includes you and you also use an Unsorted or Sorted Mail services, then we can still help you make savings by setting up an agency agreement contract. They make a big difference to many of our customers and whether you're new to us or not, we can set one up for you.

Our efficient agency agreements work like this...

An agency agreement is a contract which enables you to be charged as you would be by Royal Mail directly (exclusive of VAT), while still having your account looked after by a licensed postal operator like Citipost Mail.

So, you enjoy direct, lower pricing on your bulk mailing, but still receive all the set-up support and ongoing account management you need from us. It's the best of both worlds.

Please note that you will pay VAT on Citipost Mail's charges. For more information, please contact your Account Manager.