COVID-19 (Coronavirus) Statement

What we are doing to keep our staff and customers safe.

In line with our values for all our stakeholders and to minimise the impact that the current situation has on our service delivery, we have implemented the following precautionary steps to ensure business continuity and the welfare of our people.

Staff: For the foreseeable future our office and remote staff will be working from home.  All staff working from home will have secure access to everything they need to ensure business as usual.

We have advised all staff to follow the government’s guidance on handwashing, and on self-isolation should anybody experience symptoms. We have also given guidance to employees on managing anxiety related to the pandemic, and individual circumstances that may cause them concern. Our team leaders are fully briefed and available at all times to deal with any ongoing support or guidance.

Client Visits: We will not be holding any face to face meetings until government guidelines advise it is safe to do so. Instead we will be equipped to carry out telephone and video conference meetings. Any documentation or presentations can be transferred electronically, and we do not expect any major disruption to service at the current time. Our supply chain partners also have resilient business continuity plans designed to deliver business as usual, but we will keep you updated of any risk of interruption to service.

Visiting our offices: Until advised otherwise, we will not be accepting any external visitors to any of our premises.

We acknowledge that the situation is changing frequently, and as such we will continuously review our procedures to continue to deliver the best possible service at all times. These are challenging times for everyone, and we will continue to support and communicate openly and regularly with our clients, our staff, and our suppliers.    

If you have any questions, please don’t hesitate to contact your Client Relationship Manager.

We hope you stay safe and well.

This statement relates to the year 2020 and was approved by the Board of Directors of Citipost Mail registered as Citipost Ltd.