Latest Network Updates.

Like many industries, the mail supply chain is being disrupted by the current coronavirus pandemic. We, with our partners, are working hard to maintain our high level of service as much as possible during these difficult times. Of course, we rely on our processing team at Whistl to collect, sort, and distribute all of your items ready for handover to Royal Mail for the final mile delivery.

Below is the latest updates from our networks:

Royal Mail – Monday 26 October 2020

Air
Our air network services operated to schedule over the weekend.

Rail
Our rail network services operated to schedule over the weekend.

Road
Our road network services operated to schedule over the weekend.

Mail Processing (Mail Centres)
Staffing issues due to self-isolating and social distancing, along with increased parcel volumes, continue to have some effect at our mail centres.

The mail centres below reported not all mail was processed and despatched to schedule on Thursday night and may be delivered later than expected:

  • Preston:Some mail posted in the BB, FY, LA and PR postcode areas, due for delivery today to addresses across the rest of the UK.

 

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COVID-19 (Coronavirus) Statement

What we are doing to keep our staff and customers safe.

In line with our values for all our stakeholders and to minimise the impact that the current situation has on our service delivery, we have implemented the following precautionary steps to ensure business continuity and the welfare of our people.

Staff: For the foreseeable future our office and remote staff will be working from home.  All staff working from home will have secure access to everything they need to ensure business as usual.

We have advised all staff to follow the government’s guidance on handwashing, and on self-isolation should anybody experience symptoms. We have also given guidance to employees on managing anxiety related to the pandemic, and individual circumstances that may cause them concern. Our team leaders are fully briefed and available at all times to deal with any ongoing support or guidance.

Client Visits: We have recommenced some face to face meetings provided the social distancing measures set out by the government can be adhered to. We are still equipped to carry out telephone and video conference meetings for the foreseeable future. We do not expect any major disruption to service at the current time. Our supply chain partners also have resilient business continuity plans designed to deliver business as usual, but we will keep you updated of any risk of interruption to service.

Visiting our offices: Until advised otherwise, we will not be accepting any external visitors to any of our premises.

We acknowledge that the situation is changing frequently, and as such we will continuously review our procedures to continue to deliver the best possible service at all times. These are challenging times for everyone, and we will continue to support and communicate openly and regularly with our clients, our staff, and our suppliers.    

If you have any questions, please don’t hesitate to contact your Client Relationship Manager.

We hope you stay safe and well.

This statement relates to the year 2020 and was approved by the Board of Directors of Citipost Mail registered as Citipost Ltd.