Meet the experts

Experts In Smart Mail Management

Meet our industry-leading team of experienced, customer-focused people

Gemma Shipley

Head of Client Services

Gemma Shipley

Head of Client Services

Gemma joined the business in February 2017 as Head of Client Services. With over 16 years of customer service experience, Gemma brings a high level of motivation, leadership, organisational skills and enthusiasm to the Client Services Team. Gemma has hit the ground running, driving quality and performance within the team to achieve results and exceed the level of service our clients expect.

Jessica Abbott

Client Relationship Manager

Jessica Abbott

Client Relationship Manager

Jess started working for the business in 2013 through a recruitment agency as a tracking assistant, Jess has now risen to become a highly-valued Client Relationship Manager. Working in multiple departments within the business she has broadened her knowledge and experience. She strives to exceed her clients’ expectations and prides herself on the relationships she builds.

Felicity Bolger

Client Relationship Manager

Felicity Bolger

Client Relationship Manager

Felicity has been working with us since 2014. She joined Citipost Mail as our Planning and Forecasting Administrator before becoming our Bookings Administrator. In December 2015 Felicity was promoted internally to Account Manager and in October 2018 to Strategic Account Manager where she has broadened her knowledge of the DSA industry and she continues to excel in her career.

Hannah Straw

Client Relationship Manager

Hannah Straw

Client Relationship Manager

Having been with the business since 2009, Hannah is one of the longest-serving members of the Client Services team. With extensive knowledge of the industry, Hannah prides herself on excellent customer service putting the clients at the forefront of everything ensuring they get the service they deserve.

Rachel Fenn

Client Relationship Manager

Rachel Fenn

Client Relationship Manager

Rachel is a highly experienced and skilled Client Relationship Manager and has been with the business since 2011. She has extensive knowledge of the mail industry and has recently been promoted, further progressing her career within the Citipost Mail team. She is a dependable and organised team player with the ability to communicate effectively and efficiently.

Amber Dickens

Client Relationship Manager

Amber Dickens

Client Relationship Manager

Amber joined the business in 2015 as a Parcel Tracking Administrator, working closely with the Client Experience department. In 2016 Amber was promoted to a Citipost Mail Account Manager and subsequently to her current role as a Client Relationship Manager. Amber is gaining more experience on a daily basis, building a good relationship with her client base.

Sarah Godfrey

Client Relationship Manager

Sarah Godfrey

Client Relationship Manager

Sarah brings a wealth of commercial experience including 18 years in customer service roles and two years in business development to Citipost Mail. Working in senior roles across a variety of sectors including retail, charities, finance and insurance, Sarah enjoys working with clients to build relationships and ensure they receive the best service and value for money.

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