Meet the experts

Experts In Smart Mail Management

Meet our industry-leading team of experienced, customer-focused people

Gemma Shipley

Head of Client Services

Gemma Shipley

Head of Client Services

Gemma joined the business in February 2017 as Head of Client Services. With over 16 years of customer service experience, Gemma brings a high level of motivation, leadership, organisational skills and enthusiasm to the Client Services Team. Gemma has hit the ground running, driving quality and performance within the team to achieve results and exceed the level of service our clients expect.

Jessica Abbott

Client Relationship Manager

Jessica Abbott

Client Relationship Manager

Jess started working for the business in 2013 through a recruitment agency as a tracking assistant, Jess has now risen to become a highly-valued Client Relationship Manager. Working in multiple departments within the business she has broadened her knowledge and experience. She strives to exceed her clients’ expectations and prides herself on the relationships she builds.

Felicity Bolger

Client Relationship Manager

Felicity Bolger

Client Relationship Manager

Felicity has been working with us since 2014. She joined Citipost Mail as our Planning and Forecasting Administrator before becoming our Bookings Administrator. In December 2015 Felicity was promoted internally to Account Manager and in October 2018 to Strategic Account Manager where she has broadened her knowledge of the DSA industry and she continues to excel in her career.

Hannah Straw

Client Relationship Manager

Hannah Straw

Client Relationship Manager

Having been with the business since 2009, Hannah is one of the longest-serving members of the Client Services team. With extensive knowledge of the industry, Hannah prides herself on excellent customer service putting the clients at the forefront of everything ensuring they get the service they deserve.

Amber Dickens

Client Relationship Manager

Amber Dickens

Client Relationship Manager

Amber joined the business in 2015 as a Parcel Tracking Administrator, working closely with the Client Experience department. In 2016 Amber was promoted to a Citipost Mail Account Manager and subsequently to her current role as a Client Relationship Manager. Amber is gaining more experience on a daily basis, building a good relationship with her client base.

Cherrelle Wright

Service Delivery Manager

Cherrelle Wright

Service Delivery Manager

Cherrelle started as a Tracking Administrator five years ago and progressed to Key Account Co-ordinator in 2016, overseeing the service provided to our biggest clients to ensure retention and account based growth. In 2018 Cherrelle was promoted to Service Delivery Manager, and offers operational support to ensure our clients receive a seamless and excellent service from our suppliers.

 

Lori Straw

Senior Service Delivery Co-ordinator

Lori Straw

Senior Service Delivery Co-ordinator

Lori joined Citipost in 2015 as a Booking Administrator and was promoted to Quality Control Administrator in 2017. In 2018, Lori moved into the role of Service Delivery Co-ordinator, focusing on the supplier performance by collecting, storing, analysing and monitoring data, in order to drive quality and efficiency throughout the operational process. Lori has since been promoted to Senior Co-ordinator and is the first point of escalation for clients with any service issues.

Katherine Westhead

Service Delivery Co-ordinator

Katherine Westhead

Service Delivery Co-ordinator

From a background in Customer Service as a mobile manager in retail, Kat joined the business in March 2019 working in the Bookings Team. In 2020 Kat was promoted to Service Delivery Co-ordinator, now working daily to ensure client’s needs are met by liaising with suppliers and managing jobs so that we continue to provide a first-class level of service.

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